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  • Welcome to the Help Center

    • Announcements

      • ★ About EAPG and Service location changes
      • ★ Learn more about NYSIF and ICD10
    • User Guides

      • ★ I. Registration: Primary Account
      • ★ II. Registration: Secondary Accounts
      • ★ III. Entering New Bills
      • ★ IV. Bills Pending Attachment
      • ★ V. Saved Bills
      • ★ VI. Submitted Bills
    • Frequently Asked Questions

      • ★ How do I find out what my WCB Number is?
      • ★ When would be EAPG Applicable?
      • ★ Ambulatory surgery bills with in NY state
      • ★ I received a notice from NYSIF with a new address for mailing claims/bills. Do I use this for all of my claims/bills, even if most of my bills used to go to an address near our office?
      • ★ How do I check on a bill status or a billing issue?
      • ★ How can I get a (digital) copy of an EOB/EOR, which was sent to me on paper?
      • ★ I mailed my claim/bill a long time ago and haven’t heard back from NYSIF. What do I do?
      • ★ I cannot find my claim/bill on NYSIF, what do I do?
      • ★ I cannot get into the old Medical Inquiry or EOB pages at NYSIF.com
      • ★ The letter from NYSIF does not give new telephone numbers; who do I call now when I have questions about my bills?
      • ★ I cannot find the letter that was sent to me by NYSIF that had the new billing address and had other information about the new NYSIF payment process. Where can I get another copy?
      • ★ I receive reimbursement for mileage when I go to see my doctor. Do I have to send my request for reimbursement to the address in Albany?
      • ★ Can I submit a bill that references ICD9 and ICD10 codes?
      • Rejections :- Billing Provider is not on file or Treating Provider is not a member of the Billing Provider