Welcome to the Help Center

• Announcements

  • ★ About EAPG and Service location changes
  • ★ Learn more about NYSIF and ICD10

• User Guides

  • ★ I. Registration: Primary Account
  • ★ II. Registration: Secondary Accounts
  • ★ III. Entering New Bills
  • ★ IV. Bills Pending Attachment
  • ★ V. Saved Bills
  • ★ VI. Submitted Bills

• Frequently Asked Questions

  • ★ How do I find out what my WCB Number is?
  • ★ When would be EAPG Applicable?
  • ★ Ambulatory surgery bills with in NY state
  • ★ I received a notice from NYSIF with a new address for mailing claims/bills. Do I use this for all of my claims/bills, even if most of my bills used to go to an address near our office?
  • ★ How do I check on a bill status or a billing issue?
  • ★ How can I get a (digital) copy of an EOB/EOR, which was sent to me on paper?
  • ★ I mailed my claim/bill a long time ago and haven’t heard back from NYSIF. What do I do?
  • ★ I cannot find my claim/bill on NYSIF, what do I do?
  • ★ I cannot get into the old Medical Inquiry or EOB pages at NYSIF.com
  • ★ The letter from NYSIF does not give new telephone numbers; who do I call now when I have questions about my bills?
  • ★ I cannot find the letter that was sent to me by NYSIF that had the new billing address and had other information about the new NYSIF payment process. Where can I get another copy?
  • ★ I receive reimbursement for mileage when I go to see my doctor. Do I have to send my request for reimbursement to the address in Albany?
  • ★ Can I submit a bill that references ICD9 and ICD10 codes?
  • Rejections :- Billing Provider is not on file or Treating Provider is not a member of the Billing Provider