Rejections :- Billing Provider is not on file or Treating Provider is not a member of the Billing Provider

Re: Treating Provider is not a member of the Billing Provider

​The error message Treating Provider is not a member of the Billing Provider means that either the treating provider license number was not entered or that the treating provider license number entered for this bill is not associated with the billing provider (payee) in NYSIF's system.  

a) If you had submitted the bill without the treating provider license number, simply edit the bill, add the license number and Submit the bill again.

b) If you had submitted the correct license number, send an e-mail to NYSIF quoting the error message you received and list the Treating Provider’s name, license #, and specialty as well as the Billing provider’s/payee’s Tax ID so that NYSIF can associate the two providers on their system.

Send this information to:  

• [e-mail] 

You will receive an e-mail back in 1-2 business days when the change has been

made and you can then re-submit your bill.

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Re: Billing Provider is not on file.

This error message Billing Provider is not on file means that either the Provider or the payee tax id is not in the NYSIF database.  Please confirm that the tax id and license entered on the bill are correct. 

a)  If they are not, edit the bill, correct the information and Submit the bill again.  
b)  If the tax id and license entered on the bill are correct, send an e-mail to:

• [e-mail]

Let them know:

• that you received the error message:  Billing Provider is not on file
• include your contact information, specialty and license number
• include a PDF copy of a signed W-9 with either the EIN or SSN under which you file, indicating the address where you want payments sent.

 You will receive an e-mail back in 1-2 business days when the change has been made and you can then re-submit your bill(s).